Privacy Policy

At Moon Cradle Matrescence, your trust means everything. I am committed to holding your story, your details, and your care in the deepest confidence. This privacy policy shares how your information is gathered, used, and protected when you visit my website, contact me, or receive services.

When you work with me, you may choose to share:

• Your name, contact details, and relevant personal information

• Details about your pregnancy, health history, preferences, and goals

• Billing or payment information when applicable

• Automatically collected information from your use of this website (like analytics and cookies)

I use your information to:

• Offer you personalized, thoughtful doula care

• Communicate with you about sessions, support, and updates

• Coordinate care if I need to arrange a trusted back-up doula for your birth or service

• Maintain records professionally and legally

• Improve my services and website to better serve families like yours

While doulas are not formally bound by HIPAA, I have completed professional HIPAA Compliance Training to ensure your sensitive information is treated with the highest level of respect and care.

In cases where I am unavailable (such as illness or attending another birth), I may share essential information with a pre-approved back-up doula to make sure you are still fully supported. This information will be shared minimally and responsibly. My back-ups are trusted professionals who are also committed to your privacy.

Your information is never sold or used beyond your care without your consent, unless legally required.

• Client records are securely stored

• Any digital communication is protected when possible

• Only essential parties (me, or if needed, a back-up doula) have access

• I continuously work to keep your information safe, but please remember that no online system is 100% secure

You are in control. You may:

• Request to review, update, or remove your personal information

• Request copies of your records

• Withdraw consent for communication or data sharing

Some third-party services may collect information, such as scheduling or payment platforms, and follow their own privacy practices. I do my best to choose services that respect your privacy.