Doula Services Privacy Policy

At Mooncradle Matrescence, your trust means everything to me. I am dedicated to ensuring client confidentiality while holding your story, your details, and your care in the deepest confidence. This privacy policy outlines how your information is gathered, used, and protected when you visit my website, contact me, or receive doula services.

When you work with me and my doula services, you can choose to share: 

• Your name, contact details, and relevant personal information, all of which are handled with utmost client confidentiality. 

• Details about your pregnancy, health history, preferences, and goals, ensuring that your privacy policy is strictly upheld. 

• Billing or payment information when applicable, always treated with care and respect for your privacy. 

• Automatically collected information from your use of this website, such as analytics and cookies, is also used in accordance with our commitment to protect your client confidentiality.

I use your information to: 

• Offer you personalized, thoughtful doula services while ensuring client confidentiality 

• Communicate with you about sessions, support, and updates, all in line with my privacy policy 

• Coordinate care if I need to arrange a trusted back-up doula for your birth or service 

• Maintain records professionally and legally, respecting your privacy at all times 

• Improve my services and website to better serve families like yours, keeping client confidentiality a top priority.

While doulas are not formally bound by HIPAA, I have completed professional HIPAA Compliance Training to ensure client confidentiality and that your sensitive information is treated with the highest level of respect and care. 

In cases where I am unavailable (such as illness or attending another birth), I may share essential information with a pre-approved back-up doula, ensuring that you continue to receive the best doula services possible. This information will be shared minimally and responsibly, and my back-ups are trusted professionals who are also committed to your privacy policy. 

Rest assured, your information is never sold or used beyond your care without your consent, unless legally required.

• Client records are securely stored to uphold client confidentiality.

• Any digital communication related to doula services is protected when possible.

• Access to your information is limited to essential parties only (me, or if needed, a back-up doula), ensuring adherence to our privacy policy.

• I continuously work to keep your information safe, but please remember that no online system is 100% secure.

You are in control of your client confidentiality. You may: • Request to review, update, or remove your personal information in accordance with our privacy policy. • Request copies of your records related to the doula services provided. • Withdraw consent for communication or data sharing.

Some third-party services, like scheduling or payment platforms, may collect information and follow their own privacy policies. I strive to choose services that respect client confidentiality and align with my commitment to protecting your privacy when accessing doula services.

This Privacy Policy applies solely to Mooncradle Matrescence and its doula services. I am not responsible for the privacy practices of external websites or third-party platforms linked from this site, as client confidentiality is a priority for our services.

This privacy policy may be updated from time to time to ensure client confidentiality in our doula services. The latest version will always be available on my website.